About | Arch Fitters
Pro-fit Orthotics image

Our Mission

"Arch Fitters is committed to providing innovative and high quality products that meet the specific needs of our customers at the lowest possible prices. We aim to make your life better by making you more comfortable and healthier."



Arch Fitters is a locally owned and operated company based in Gresham, Oregon, USA. We specialize in the proper fitting of shoes, arch supports, and our own line of custom orthotics.

We are medically accredited, employing highly trained and certified Pedorthists to ensure the fit and comfort of our products

Return Policy

Online Purchases

PRO-FIT ORTHOTICS

All Pro-Fit orthotics have a 60 day unconditional money back guarantee.

Arch Fitters is committed to helping you relieve your pain. We offer qualified certified Pedorthists to answer all of your questions before or after purchase, with no extra cost. Our certified Pedorthists have over 18 years of experience. Our customer service team will replace your orthotic purchase, if needed, with no extra charge.

Retail Store Purchases

CUSTOM/CUSTOM SELECT ORTHOTICS

Arch Fitters will make every attempt to ensure your satisfaction and offers a 6 month guarantee on all our orthotics. We will make however many adjustments as needed or even completely remake your order, if needed, at no charge within 6 months of purchase.

All Custom / Custom Select orthotic sales are Final. We strive to provide the shortest turnaround time possible; therefore, once an orthotic is uploaded for production, the order cannot be canceled. Once the orthotic is paid for and uploaded you are financially responsible for the product even if you choose never to pick up.

SHOES

With a receipt, unworn shoes with the original packaging may be exchanged at any of our locations within 30 days of purchase. Shoes that have scuffs, crease marks in toe box, cotton fibers in the heal liner, or any evidence of wear cannot be exchanged.

All Clearance Shoes (any shoe discounted 50% or more) are non exchangeable/non returnable. Any shoe that we have customized or modified in any manner for you are also non exchangeable/ non returnable. Special order shoes that are unworn may be exchanged/returned but will incur a 15% restocking fee.