About | Arch Fitters
Pro-fit Orthotics image

Our Mission

"Arch Fitters is committed to providing innovative and high quality products that meet the specific needs of our customers at the lowest possible prices. We aim to make your life better by making you more comfortable and healthier."



Arch Fitters is a locally owned and operated company based in Gresham, Oregon, USA. We specialize in the proper fitting of shoes, arch supports, and our own line of custom orthotics.

We are medically accredited, employing highly trained and certified Pedorthists to ensure the fit and comfort of our products.

Return Policy

Online Purchases

PRO-FIT ORTHOTICS

The Arch Fitters promise is that our relationship does not end after the purchase is completed. We have not finished our job until you are 100% satisfied. If your orthotics are not performing the way you hoped, our certified Pedorthists offer free phone consultations to answer any questions you may have after your purchase.

Within the return policy, you can send your orthotics back for a full refund. To get free shipping for adjustments or returns, you will need to keep the original box your orthotics arrived in. The specific dimensions and weight of the box is calculated in the return label that is included in your box.

Retail Store Purchases

CUSTOM/CUSTOM SELECT ORTHOTICS

Arch Fitters will make every attempt to ensure your satisfaction and offers a 6 month guarantee on all our orthotics. We will make however many adjustments as needed or even completely remake your order, if needed, at no charge within 6 months of purchase.

All Custom / Custom Select orthotic sales are Final. We strive to provide the shortest turnaround time possible; therefore, once an orthotic is uploaded for production, the order cannot be canceled. Once the orthotic is paid for and uploaded you are financially responsible for the product even if you choose never to pick up.

SHOES

With a receipt, unworn shoes with the original packaging may be exchanged at any of our locations within 30 days of purchase. Shoes that have scuffs, crease marks in toe box, cotton fibers in the heel liner, or any evidence of wear cannot be exchanged.

All Clearance Shoes (any shoe discounted 50% or more) are non-exchangeable / non-returnable. Any shoe that we have customized or modified in any manner for you are also non-exchangeable / non-returnable. Special order shoes that are unworn may be exchanged/returned but will incur a 15% restocking fee.